Privacy Policy
Wellsaid is a voice keyboard for Android made by Goblins Studios LLP (“we”, “us”). This policy explains what the Wellsaid app, the Wellsaid keyboard and this website collect, why, who processes it for us, and the choices you have. It is written to meet India’s Digital Personal Data Protection Act, 2023 and Google Play’s User Data policy.
The short version: what you type with the Wellsaid keyboard stays on your phone. We only receive what you dictate or ask Wellsaid to explain, we use it only to give you the English text or the explanation, and we don’t store it. We keep your phone number, your subscription and any reports you send us, and we use analytics to understand how the app is used.
1. What we collect
| Data | When | Why | Kept |
|---|---|---|---|
| Phone number | When you sign in | Your account, sign-in, payments, support, analytics and ad measurement | Until you delete your account |
| Name (optional) | If you add one in Profile | Shown in the app | Until you delete your account |
| Voice recordings | Only while you are dictating | Turned into text, then into English | Not stored. Discarded once the text is returned |
| Transcripts and the English we write | Each dictation | To polish your message | Not stored on our servers. Your recent history stays on your phone |
| Messages you ask us to explain | When you tap Explain on a copied or selected message, or share text to Wellsaid | To explain it, and to write your next reply in context | Not stored on our servers |
| Dictionary words | Sent with each dictation | So names and terms are spelled the way you want | Stored on your phone; not stored on our servers |
| Bug reports and feature ideas | When you send one from Profile | To fix bugs, plan features and decide on rewards | Until you delete your account |
| Subscription and payments | When you start a trial or pay | Premium access, renewals, invoices, refunds | Until you delete your account |
| Usage and device data | While you use the app | Analytics, crash reports, measuring ads, preventing abuse | Under our analytics providers’ retention settings |
The keyboard
- What you type is never sent. Keystrokes are handled on your phone and go straight into the app you are typing in.
- Clipboard. While Wellsaid is your keyboard, it looks at text you copied in the last few minutes so it can offer to explain a message you received. It skips anything marked as sensitive (such as passwords) and anything that doesn’t look like a message. Copied text leaves your phone only if you tap Explain.
- Microphone. Wellsaid records only while you are dictating, and only after you allow the microphone permission.
- On your phone. Your settings, tone, dictionary and recent history are stored only on your phone. Clearing history in the app or uninstalling removes them.
Payments
Payments are made through UPI AutoPay with our payment partner Juspay. We receive and keep the order ID, amount, status, transaction ID, the UPI mandate and its status, and the UPI ID and bank name linked to the mandate. We never see or store your UPI PIN, card number or bank login.
Usage and device data
We record events such as screens viewed, setup steps completed, trial started and dictation completed (with details like tone, language, how long it took and how many characters, but never the text itself), along with device model, OS version, app version, IP address, an install ID and, if you allow it, your device’s advertising ID. When you sign in we link these events to your account ID and phone number. We use them to fix crashes, improve the app and learn which ads bring people to Wellsaid. You can reset or delete your advertising ID in Android settings.
2. Who processes your data for us
We don’t sell your personal data. We share it only with providers who run parts of Wellsaid for us:
- Sarvam AI: speech-to-text and the language model that writes your English and the explanations.
- OTPless: phone number verification at sign-in.
- Juspay and the UPI network: payments and AutoPay mandates.
- Render and Neon: our servers (in Singapore) and database.
- Bunny.net: storage for your GST invoices.
- Mixpanel and Google Firebase (Analytics, Crashlytics): product analytics and crash reports.
- Meta and Linkrunner: measuring which ads led to an install or purchase.
Mixpanel, Meta and Linkrunner receive your phone number so that analytics and ad results match the right account. Meta’s SDK hashes it on your phone before sending it.
We may also disclose data when the law requires it, to protect our users or services, or as part of a merger or sale of the business, under the same protections.
3. Security
Everything between the app and our servers is encrypted with TLS. Access to production systems is limited to the people who run Wellsaid. No system is perfectly secure, but we work to protect your data and will tell you and the authorities about a breach as the law requires.
4. Your rights
You can:
- see the data we hold about you, and correct it;
- delete your account: in the app go to Profile → Delete account, or use our account deletion page;
- withdraw consent, for example by turning off the microphone permission or the advertising ID;
- nominate someone to exercise these rights for you; and
- complain to us, and then to the Data Protection Board of India.
Email support@getwellsaid.com from anywhere, and include the phone number on your account. We respond within 7 working days.
Deleting your account removes your phone number, profile, subscription, payment history, invoices and feedback reports from our database. It does not cancel UPI AutoPay at your bank, so cancel it from your UPI app too. Juspay and your bank keep their own transaction records as the law requires.
5. Children
Wellsaid is not meant for anyone under 18. If you believe a child has created an account, email us and we will delete it.
6. Changes
If we change this policy we will update the date at the top, and tell you in the app before a significant change takes effect.
7. Contact and grievances
Goblins Studios LLP, 6th Floor, Awfis, Suncity Success Tower, Sector 65, Badshapur, Gurugram, Haryana 122005, India.
Grievance officer and privacy contact: support@getwellsaid.com